Pay-Per-Visit Service Plan for Out of Warranty Machines by DGSDI
Maintenance contract fees
The Pay-Per-Visit Service Plan will be on a chargeable basis for clients having out-of-warranty machines and will cover the following expenses:
| Component | MaintenanceDescription | Estimated Cost (Rs.) |
|---|---|---|
| Flight/Train/Bus/Taxi/Auto | Travelling expenses | 18,000-20000 |
| Hotel Stay | Accommodation during visit | 5,000/day |
| Food Expenses | Meals and related costs | 1,700/day |
| Service Charge | Machine maintenance activity | 15,000/visit |
- The above expenses shared are indicative and provided only to give an idea of the costs incurred during a service visit to locations outside Gurgaon and Delhi. The client will bear the actual expenses during the scheduled visit.
- The Service Charge of Rs. 15,000/- is fixed and applicable for both local and outstation visits.
- Clients may also choose to ship their machine to our Gurgaon office. In such cases, the Service Charge will be Rs. 10,000/-. All shipping costs for sending and returning the machine will be borne by the client.
- The Service Charge does not include the cost of any spare part replacements. Any parts requiring replacement during the visit will be charged separately.
Reliable support in case of emergency.
In the unlikely event of a breakdown, we will dispatch a service technician as a priority through our on field distributor network.
Emergency maintenance work
When a breakdown occurs, we will dispatch a technician from our distributor’s service team as a priority and carry out emergency maintenance work to repair the problem. If you believe emergency maintenance is necessary, please contact our call center with a description of the breakdown.
As a general rule, we will dispatch a technician to handle the problem within 48 hours (based on our business days) of receiving the call.
Call reception hours:
Monday to Friday 9:30 to 13:00, 14:00 to 18:00
Working hours:
Monday to Friday 9:30 to 18:00
*Saturdays, Sundays, public holidays, and days designated by the company are generally closed.
