Customer Support & Service
Dedicated to providing world-class technical assistance and resources to ensure your DGSHAPE solutions perform at their peak.
Service Policy
We provide our own unique customer support service to ensure that our products can be used safely for a long period of time. From consultation before product introduction, to product inspection and maintenance after introduction, to resolving questions during use, and providing the latest information, we provide detailed support from the customer’s perspective.
Inquiry
Our call center handles technical questions and product-related inquiries with the support of a trained team. Please note that, depending on the time of day, phone lines may be busy and reaching us by call could take longer. For your convenience, we also accept and respond to inquiries via email.
Product Support Page
We provide access to the latest firmware, software updates, and other essential resources available for download to ensure your products continue to perform at their best. In addition, you can explore a comprehensive set of FAQs for each product, offering helpful answers, guidance, and troubleshooting information to support you whenever you need it.
Dental product FAQ search site
We aim to be a search site that mainly features frequently asked questions and allows customers to solve their problems themselves before contacting the call center. Please feel free to use it.
Manufacturer's warranty and support period after production ends
Manufacturer's warranty
All products manufactured and sold by our company and Roland DG Corporation come with a fixed warranty period (usually one or more years from the date of purchase). Any malfunctions that occur during this period under normal use will be free of charge, except in cases that fall under conditions separately specified by our company. (Please note that there may be a charge based on the warranty regulations.)
For details on the warranty and regulations, please see the details page at the link below.
For details on the warranty and regulations, please see the details page at the link below.
Support period after production ends
For discontinued products, the support period is generally six or seven years after the end of production. However, please note that this does not apply in cases where support is hindered, such as when it is difficult to obtain maintenance parts.
For details on the end of production month and maintenance/support period, please see the details page using the link below.
About on-site repairs
Regardless of whether it is within the warranty period or not, if a malfunction occurs, we will handle it within the scope of our responsibility.
Three promises and certified service engineers
DGSHAPE Customer Support Three promises to our customers
● We will ensure that our customers can always use our products with peace of mind.
● We will provide full support when customers have problems.
● We will contribute to the success and development of our customers’ businesses.
