Customer Panal India / Product Support Period
Support Period After End
of Production
Comprehensive support coverage for discontinued models
End of product production and support period
1. Product End of Life and Support Period Information
In principle, support for discontinued products will be provided for six or seven years after the end of production. However, please note that this does not apply in cases where support is hindered, such as when it is necessary to obtain maintenance parts.
*The support period for the DWX-4, DWX-52D, and MR-1 will begin when domestic sales end.
Dental products
| Model Name | Discontinued (Sales Discontinued) |
End of Support |
|---|---|---|
| DWX-50/50N | February 2016 | February 2022 |
| DWX-51D | February 2018 | February 2024 |
| DWX-4W | September 2018 | September 2024 |
| DWP-80S | December 2019 | December 2025 |
| DWX-4 | *January 2025 | January 2032 |
| DWX-42W | April 2025 | April 2032 |
In addition, the support period for software and printer drivers will be in accordance with our application support terms and conditions or the support period of the platform developer.
2. Details of end of support
- General after-sales service including supplying hardware maintenance parts, renewing maintenance contracts, and providing support on operation methods.
- General after-sales service including software disc repair and operation support.
