Frequently Asked Questions

How do I get started with DWINDEX2?

After registering online, you must install DWINDEX2 on a laptop or PC and update VPanel Software to the latest version for all connected devices.

Can I use DWINDEX2 with any DWX milling device?

No. DWINDEX2 is compatible for DWX-52D, DWX-52DC, DWX-52DCi, and DWX-42W milling devices.

Which CAM software is compatible with DWINDEX2?

MillBox (release 2019 or later) and HyperDENT (release 8.2.3 or later) are compatible with DWINDEX2 Software.

Will DGSHAPE send me a camera once I register for DWINDEX2?

No. You must purchase a camera separately to access the error recording and live screenshot features in DWINDEX2.

Which type of camera should I purchase?

DWINDEX2 supports all cameras with resolutions between 640 x 480 pixels and 1280 x 720 pixels.

How do I setup the camera on my milling device?

A separate camera mount with a suction cup must be purchased to mount the camera to the front cover of your milling device. For DWX dry mills, the camera can be mounted on the inside of the device. In addition, a USB extension cable can be used to connect the camera on the mill to the PC operating VPanel Software.

How do I setup notifications for my milling device?

In VPanel Software, access the Mail Panel in settings to setup notifications for your milling device. For additional details, please review the setup guide for your device.

Can I install DWINDEX2 on IOS or Android OS devices?

No. Currently, DWINDEX2 is only compatible with Windows OS.

Can I manage milling devices or send jobs remotely to my device through DWINDEX2?

No. DWINDEX2 allows you to view data, reports, and live photos from your milling device. Currently, this software does not allow access to start and stop a job file or maintenance operations.

Which Languages are supported?

Japanese, English, Korean, and Chinese are supported in DWINDEX2 software.

Will my device need to be connected to the internet to use DWINDEX2?

Yes. The PC operating VPanel Software for your device must be connected to the internet in order to access DWINDEX2 Software remotely.

How do I delete my account?

To delete your account, please click the link below to access the request form for account removal.

Remove Account

If I install DWINDEX2 will I lose the data from the first version of DWINDEX?

No, the data accumulated with the first version of DWINDEX will automatically transfer to DWINDEX2.

Is there a cost to access DWINDEX2 software?

No. There is no cost for DWINDEX2, it is a free software.