DGSHAPE CLOUD

Support

Frequently Asked Questions

How do I get started with DGSHAPE CLOUD?

You can use DGSHAPE CLOUD by 4 steps: Create DGSHAPE Account, agree to Terms of Use, sign in DGSHAPE CLOUD, set up VPanel and DGSHAPE CLOUD. Please refer to Steps to Use page.

Can I use DGSHAPE CLOUD with any DWX milling device?

No. DGSHAPE CLOUD is compatible for DWX-52D, DWX-52DC, DWX-52DCi, and DWX-42W milling devices.

Which CAM software is compatible with DGSHAPE CLOUD?

MillBox (release 2019 or later), hyperDENT (release 8.2.3 or later), and DGSHAPE Dental CAM are compatible with DGSHAPE CLOUD.

Will DGSHAPE send me a camera once I register for DGSHAPE CLOUD?

No. You must purchase a camera separately to access the error recording and live screenshot features in DGSHAPE CLOUD.

Which type of camera should I purchase?

DGSHAPE CLOUD supports all cameras with resolutions between 640 x 480 pixels and 1280 x 720 pixels.

How do I setup the camera on my milling device?

A separate camera mount with a suction cup must be purchased to mount the camera to the front cover of your milling device. For DWX dry mills, the camera can be mounted on the inside of the device. In addition, a USB extension cable can be used to connect the camera on the mill to the PC operating VPanel Software.

How do I setup notifications for my milling device?

In VPanel Software, access the Mail Panel in settings to setup notifications for your milling device. For additional details, please review the setup guide for your device.

Can I use DGSHAPE CLOUD on IOS or Android OS devices?

Yes. DGSHAPE CLOUD can be used by any device connected to Internet.

Can I manage milling devices or send jobs remotely to my device through DGSHAPE CLOUD?

No. DGSHAPE CLOUD allows you to view data, reports, and live photos from your milling device. Currently, this software does not allow access to start and stop a job file or maintenance operations.

Which Languages are supported?

Japanese, English, Korean, Chinese, Spanish, German, French, Portuguese, Italian, Dutch, Turkish, and Czech are supported in DGSHAPE CLOUD.

Will my device need to be connected to the internet to use DGSHAPE CLOUD?

Yes. The PC operating VPanel Software for your device must be connected to the internet in order to access DGSHAPE CLOUD remotely.

How do I delete my account?

To delete your account, please click the link below to access the request form for account removal.

Remove Account

Is there a cost to access DGSHAPE CLOUD?

No. There is no cost for DGSHAPE CLOUD, it is a free software.

Specifications